Privacy Policy
Effective Date: September 10, 2026
Maximum Fire and Security, Inc. (“Maximum Fire & Security,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information or services, or otherwise interact with us.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone number, company or organization, service address, information about your project or service needs, and any other information you choose to provide through our website, by telephone, by email, by text message, or through other communications with us.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and other usage information. We may use cookies and similar technologies to support website functionality, security, analytics, and performance.
How We Use Information
We may use the information we collect to:
• Respond to inquiries and requests for information;
• Provide estimates, products, services, installation, maintenance, monitoring, and support;
• Schedule and confirm appointments;
• Provide technician arrival notices and service or project updates;
• Communicate regarding quotes, accounts, billing, and payments;
• Provide customer service and respond to questions;
• Operate, maintain, secure, and improve our website and services;
• Maintain business and transaction records; and
• Comply with applicable laws and legal obligations.
SMS/Text Messaging
If you provide your mobile telephone number and consent to receive SMS messages from Maximum Fire & Security, we may send text messages related to your inquiry, appointments, technician arrival, service or project updates, customer support, quotes, account matters, billing, and payment reminders.
Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.
Consent to receive SMS messages is not a condition of purchasing goods or services from Maximum Fire & Security.
We do not sell, rent, or share mobile telephone numbers or SMS opt-in information or consent with third parties for their marketing or promotional purposes. SMS opt-in information and consent are used only as necessary to provide and support our messaging services and as otherwise required by law.
How We Share Information
We may share information with service providers and vendors that perform services on our behalf, such as website hosting, communications, information technology, payment processing, customer management, analytics, and other business-support services. These providers may access information only as appropriate to perform services for us and are expected to protect it appropriately.
We may also disclose information when required by law, legal process, court order, or governmental request; when necessary to protect the rights, property, security, or safety of Maximum Fire & Security, our customers, or others; or in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
We do not sell personal information for monetary consideration.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.
Your Choices
You may choose not to provide optional information through our website. You may also contact us to request that we update or correct personal information you have provided to us, subject to applicable legal and recordkeeping requirements.
You may opt out of SMS communications by replying STOP to a text message from us. You may continue to contact Maximum Fire & Security through other available communication methods after opting out of SMS.
Third-Party Services and Links
Our website may use third-party services to provide functionality, security, analytics, maps, embedded content, or other features. Our website may also contain links to websites operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using third-party services or websites.
Children’s Privacy
Our website and services are intended for businesses and adults seeking fire, security, communications, and related services. We do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the effective date shown at the top of this page.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or our SMS communications, contact:
Maximum Fire and Security, Inc.
301 Brookdale St
Kannapolis, NC 28083
Phone: 704-315-2600
Email: info@maxfiresec.com
